Frequently Asked Questions
1xshop FAQ — Answers to All Your Questions
From opening an account and depositing via bKash to bonuses and cricket betting — find clear, detailed answers to the most common questions about 1xshop here.
1xshop is a trusted online gaming platform for players in Bangladesh. Whether you are new or experienced, questions come up. Below we have compiled the most frequently asked questions covering account registration, deposits and withdrawals, how to play games, bonuses and promotions, and safe gaming — all in one place. If you cannot find an answer, our 24/7 live chat support is always here for you.
Account and Registration
To open an account at 1xshop you need a valid email address, a mobile number, and your full name. The registration process is entirely online and can be completed in just a few minutes. In a later step you may be asked to submit a photo ID (such as a national identity card) for account verification.
1xshop is for people aged 21 and above only. Minors may not open an account or play on this platform. Providing accurate information at the time of registration is mandatory for age verification. Providing false information may result in permanent account closure.
No, only one account per person is allowed. Attempting to open multiple accounts using the same mobile number, email, or payment method may result in all accounts being suspended and bonuses being cancelled. If you have any issues, please contact us via live chat.
On the 1xshop login page, click the "Forgot your password?" option and enter your registered email or mobile number. A reset link or OTP will be sent to you. Follow the instructions to set a new password. If you have trouble with the process, contact our 24/7 live chat support.
Account verification is required before you can begin the withdrawal process. Upload a clear photo of your national identity card or passport. This ensures the security of your account and keeps your funds protected. The verification process is generally completed quickly.
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases your 1xshop account balance is updated within a few seconds to 2 minutes. If the banking network is busy it may take slightly longer. If you have a problem, contact live chat with your transaction ID.
The minimum deposit amount at 1xshop is ৳200 (for all payment methods). The minimum withdrawal amount is ৳800. If you attempt to withdraw less than the minimum, the process will not go through, so please check your balance before making a withdrawal.
Yes, 1xshop supports all popular mobile banking methods — bKash, Nagad, Rocket, and Upay. Bank transfers are also available. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800 for each method.
After submitting a withdrawal request at 1xshop, the money generally reaches your mobile banking or bank account within 30 minutes to 3 hours. If additional verification is required it may take a little longer. Having your account verification completed in advance speeds up the process.
1xshop itself does not charge any additional fees on deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges. Please contact your payment provider for the latest fee information.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, first go to the cricket section on 1xshop. Select a match, browse the available markets (match winner, toss, runs per over, top batter, etc.), and add your chosen odds to the bet slip. Enter your stake amount and confirm the bet. In-play betting is also available during live matches.
1xshop offers slot games from multiple top providers including PG Soft, Pragmatic Play, JILI, and Spribe. You can play popular titles such as Prosperity Fortune Tree (PG Soft), Gates of Olympus (Pragmatic Play), Fortune Gems (JILI), Sweet Bonanza (Pragmatic Play), and Aviator (Spribe). New games are added regularly.
Yes, 1xshop is built with a mobile-first design. You can open 1xshop.lat directly in any Android or iOS browser and play all games — slots, cricket betting, and live casino — without downloading any additional app.
RTP (Return to Player) is the long-term average return rate of a game — it does not apply to each individual spin but rather represents the overall average across millions of rounds. A higher RTP means a better return for players over the long term. All games at 1xshop use certified RNG technology, which ensures fair results.
The live casino section at 1xshop features live dealer games from Evolution Gaming, Ezugi, and other top providers. Live Blackjack, Live Roulette, Live Baccarat, and other live table games give you the experience of playing with a real dealer in real time. Games are available around the clock in Bangladesh time.
Bonuses and Promotions
1xshop offers a 120% bonus on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus — giving you a total balance of ৳2,200. The wagering requirement on the bonus is 10x. This means you must place bets totalling 10 times the bonus amount before you can withdraw it.
A wagering requirement is the total number of times you must bet before you can withdraw a bonus. At 1xshop this is 10x. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 (10 × ৳1,000) in bets before withdrawing. This can be fulfilled by playing slots, cricket, or other eligible games.
The maximum welcome bonus is ৳20,000. At a rate of 120%, you need to deposit ৳16,667 or more to receive this amount. For example, depositing ৳34,000 would give you a ৳20,000 bonus and bring your total balance to ৳54,000. Deposits above the bonus cap will not earn additional bonus.
1xshop's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You move up automatically by playing regularly. Weekly cashback is available: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum. Higher tiers also come with additional benefits.
Yes, 1xshop offers seasonal promotions during various festivals and sporting events — special bonuses and cashback offers are available during Eid, Pohela Boishakh, the BPL season, and the T20 World Cup. Check the promotions page regularly or ask via live chat for the latest offers.
Security and Responsible Gaming
1xshop uses SSL encryption technology to keep all data secure. Your personal information, payment details, and transaction history are fully protected. The platform operates as a reliable online gaming environment that ensures fair play. Personal information is not sold to third parties.
Yes, all games at 1xshop use certified RNG (Random Number Generator) technology. This ensures that the result of every spin or bet is completely random and not predetermined. Games from top providers such as PG Soft, Pragmatic Play, and JILI are audited by third parties.
1xshop takes responsible gaming seriously. You can set deposit limits, session time limits, or self-exclusion (keeping your account closed for a set period) yourself. Contact live chat to activate these options. If you are experiencing financial or mental health difficulties, please seek professional help.
Yes, you can request to temporarily or permanently close your account at any time. To do so, contact 1xshop's 24/7 live chat support or email us at [email protected]. You should not attempt to open a new account while a self-exclusion is in place.
1xshop support is available in Bengali 24 hours a day, 7 days a week. Instant assistance is available via live chat. You can also contact us by email at [email protected]. The support team is always ready to help with deposit and withdrawal issues, technical difficulties, or any account-related questions.
Still have questions?
Our support team is available in Bengali 24/7 and ready to help. Contact us via live chat for a quick resolution to any issue.