1xshop Privacy Policy

1 Introduction

1xshop (hereinafter referred to as "we", "our", or "platform") operates a trusted online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to keeping your personal information secure.

This privacy policy explains what information we collect when you use the 1xshop website, how that information is used, and what measures we take to protect your information. This policy will be considered part of a legal agreement between you and us.

By using our platform, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. If you need any assistance understanding this policy, please contact us through our 24/7 live chat support.

2 Information We Collect

We collect the following types of information during registration and use of services on 1xshop:

2.1 Personal Identification Information

The following information is collected from you when opening an account:

• Full name (in Bengali and English)
• Date of birth (for age verification — only for those aged 21 or above)
• Valid email address
• National ID card or passport number (for identity verification)
• Current address

2.2 Financial Information

We collect the following financial information for secure payment processing:

• bKash, Nagad, Rocket or Upay account number
• Bank account details (for bank transfers)
• Transaction history
• Deposit and withdrawal amounts

We never store your full card number or password.

2.3 Technical Information

Information automatically collected during platform use includes:

• IP address and device type
• Browser type and version
• Operating system information
• Visit time and session information on the platform
• Cookie and local storage data

2.4 Gaming Activity Information

To improve your gaming experience, we also collect gaming-related information such as preferred game types, betting patterns (to ensure responsible gaming), and activity history on the platform.

3 Purpose of Using Information

1xshop uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are as follows:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To confirm age and identity and prevent unauthorized access.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Service: To quickly resolve your questions and complaints.
• Security: To prevent fraud and money laundering.
• Responsible Gaming: To identify signs of addiction and provide necessary support.
• Platform Development: To improve user experience and service quality.
• Legal Obligations: To comply with applicable laws and regulations.

We never sell your information to third parties for marketing or advertising. We will not use your information for any purpose without your consent.

4 Information Storage and Security Measures

1xshop uses the most up-to-date technology and protocols to protect your information. Our security framework consists of the following elements:

4.1 Encryption

All data transmission is secured through SSL (Secure Socket Layer) encryption. All communication between your browser and our servers remains encrypted and cannot be read by third parties.

4.2 Data Retention Period

Your personal information is stored according to the following policies:

• Active account information: Stored for as long as the account remains active.
• Closed account information: Stored for a specified period as required by legal obligations.
• Financial transaction records: Stored long-term for audit and dispute resolution purposes.

4.3 Access Control

Only authorized staff can access your information on a need-to-know basis. All access logs are recorded and regularly audited.

4.4 Security Breaches

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary corrective measures.

5 Sharing Information with Third Parties

1xshop may share your personal information with third parties in limited circumstances and in strict compliance with established rules:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These service providers also follow their own strict privacy policies.

5.2 Legal Authorities

We may be required to provide necessary information in response to valid legal orders, court directives, or demands from regulatory bodies. In such cases, we will make every effort to notify you as far as possible.

5.3 Technology and Service Providers

Limited information may be shared with trusted partners who provide server hosting, analytics, and technology support. All such partners are bound by strict confidentiality agreements with us.

5.4 What We Never Do

• We never sell your information to any third party.
• We do not share personal information with advertising networks.
• We do not transfer your information for unnecessary reasons without your consent.

6 Cookie Policy

Cookies are small text files that our website stores on your device. They are used to improve your browsing experience and ensure the proper functioning of the platform.

6.1 Cookies We Use

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help improve services by analyzing site usage.

6.2 Cookie Control

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

7 Your Rights Regarding Your Information

As a user of 1xshop, you have the following rights over your own personal information:

7.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information. To make this request, please contact our support team.

7.2 Right to Rectification

If there are any discrepancies or errors in your information, you may request that they be corrected. Ensuring accurate information is also important for maintaining our service quality.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

You may request that the processing of your information be limited for specific purposes, particularly when there is a dispute about the accuracy of the information.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email: [email protected] — we will respond to your request within 30 business days.

8 Minor Protection Policy

1xshop strictly enforces a policy against registration by those under the age of 21. We take the following steps to implement this policy:

• A declaration of age is mandatory at the time of registration.
• Identity verification process prior to financial transactions.
• Suspicious accounts are investigated and suspended immediately.
• If a minor is identified during verification, the account is permanently cancelled and funds are returned.

If a parent or guardian suspects that a minor is using our platform without authorization, please contact us.

9 Changes to the Privacy Policy

We may update this privacy policy from time to time. This policy may change due to legal requirements, technological changes, or the expansion of our services.

For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• You will be notified by email about important changes.
• Continued use of the platform after changes will be considered acceptance of the new policy.

You are advised to review this page regularly so that you are always aware of the latest privacy policy.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. Our data protection team is ready to assist you.

Our goal is to resolve all privacy-related concerns as quickly and effectively as possible. We take every complaint seriously and provide a full response after proper investigation.