1xshop Responsible Gaming —
Your safety is our priority
Let gaming be fun, not an addiction. Set your limits, stay safe and enjoy — 1xshop is always here for you.
Our Commitment
1xshop believes that online gaming is a form of entertainment, and it is our responsibility to ensure it always remains enjoyable and safe. We are committed to building a culture of responsible gaming.
For players in Bangladesh, we have built a platform where you can set your own deposit limits, take a temporary or permanent break when needed, and get support at any time. Our responsible gaming tools are readily available to all registered players.
Remember: gaming is never a sole source of income or a solution to financial problems. It is simply a form of entertainment. If you feel that gaming is having a negative impact on your life, contact us immediately.
Responsible Gaming Tools
Setting Deposit Limits
You can set a maximum deposit amount on a daily, weekly or monthly basis. The minimum deposit at 1xshop is ৳200 and you can lower this limit further to keep your budget under control. Once a limit is set, it cannot be increased for 24 hours.
Self-Exclusion
If you feel you need to take a break for a while, use the self-exclusion feature. There is an option to close your account for a set period or permanently. During this time you will not be able to log in or make any deposits.
Time-Out
Use the time-out feature for a short break. Suspend your account temporarily for anywhere from 24 hours to 6 weeks. It cannot be reactivated before the break period ends — this helps you make considered decisions.
Session Time Reminders
Turn on session time reminders to keep yourself from playing for too long. After a set amount of time, a notification will appear on screen showing how long you have been playing. This keeps you aware and gives you the opportunity to take a necessary break.
Setting Loss Limits
Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, placing further bets will automatically become unavailable. This is an effective way to stay in control of your finances.
Reality Check
View a regular summary of your gaming activity — how much time has been spent and how much you have won or lost. This information gives you a clear picture and helps you make informed decisions.
Warning Signs of Problematic Gaming
If you or someone close to you shows the signs below, seek help immediately.
Spending more money than your budget allows or playing repeatedly to recover lost money.
Unable to stop gaming or the amount you play is gradually increasing.
Prioritising gaming over family, friends or work.
Borrowing money for gaming or spending money in secret.
Feeling restless, irritable or anxious when not playing.
Hiding your gaming activity from family or lying about it.
Steps to Getting Help
Acknowledging the problem is the first step. 1xshop is ready to support you.
Assess Yourself
Ask yourself honestly — is gaming affecting your daily life, financial situation or relationships?
Use the Tools
Activate deposit limits, loss limits or time-out from your account. This is your own decision and completely confidential.
Contact Live Chat
Reach out to our 24/7 Bengali live chat support. The team will help you in complete confidence.
Activate Self-Exclusion
If you need a long break, activate self-exclusion. Your account will be completely inactive during this period.
Seek Professional Advice
Gaming addiction is a mental health matter — seeking help from a professional counsellor is a sign of courage, not weakness.
Contact Support
Reach out to our team for any questions or assistance related to responsible gaming.
Our support team operates with complete confidentiality. Your information will never be shared with third parties. Do not hesitate to ask for help safely.
Responsible Gaming Policy
Age Limit and Identity Verification
Gaming and betting activity at 1xshop is permitted only for those aged 21 years or above. Age is verified at the time of registration and additional documents may be requested in any suspicious case. Participation in gaming activity by minors is strictly prohibited.
If others use your device, especially children, please install parental control software and keep your account password secure.
Financial Control and Budget Planning
The most important aspect of responsible gaming is proper budget planning. Never spend on gaming money that is essential for your livelihood — such as rent, food, education or medical expenses.
- Set a fixed entertainment budget each month and stay within that limit.
- Do not place bigger bets to recover lost money — this can lead to even greater losses.
- Do not expect to earn income from gaming — the outcome is entirely uncertain.
- Before placing a bet, accept the maximum amount you could lose and stop calmly if that happens.
Mental Health and Gaming
Avoid gaming during times of stress, depression or loneliness. Gaming in such a state encourages negative behaviour. Do not use gaming as a substitute for social interaction, family time or physical activity.
Healthy gaming habits mean: setting time and money limits before you play, taking regular breaks and spending time with family and friends.
Deposit and Withdrawal Information
Know our policies to make informed decisions. The minimum deposit at 1xshop is ৳200 and the minimum withdrawal is ৳800. Withdrawals are generally completed within 30 minutes to 3 hours. Transactions can be made via bKash, Nagad, Rocket, Upay and bank transfer.
For more details, read our Terms and Conditions or visit the FAQ section.
Account Closure Process
If you wish to close your account permanently, submit a request via our live chat or email. In the case of permanent self-exclusion, the ability to re-register in the future may be limited. This step is taken for your own protection.
Privacy and Security
Any responsible gaming request — setting limits, self-exclusion or account closure — is handled with complete confidentiality. In accordance with our Privacy Policy, your information is never shared with third parties.
Play Safe,
Enjoy the Fun
Responsible gaming ensures your gaming experience always remains positive. We are always ready to assist you with anything you need.