Legal Document

1xshop Terms and Conditions

Please read all of the following terms and conditions carefully before using this platform. By completing registration, you are considered to have agreed to these terms.

Last updated: January 2026 — These terms replace all previous versions.
These terms and conditions ("Terms") form a legal agreement between the 1xshop platform ("Platform" or "Site") and the user ("you" or "Member"). By continuing to use the Platform, you agree to abide by these Terms.

1. Definitions and Interpretation

The following terms used in these conditions have the meanings set out below:

  • "1xshop" or "we" — refers to the organisation that operates the 1xshop platform.
  • "Member" or "you" — any person who has registered on 1xshop or is using the platform.
  • "Account" — the Member's personal gaming account.
  • "Bonus" — promotional funds or free spins awarded by 1xshop.
  • "Wagering Requirement" — the obligation to place bets a specified number of times before bonus funds can be withdrawn.
  • "Real Money" — the Member's own funds deposited into the account.

2. Membership and Account Registration

2.1 Eligibility Requirements

To open an account and play games on 1xshop, you must meet the following conditions:

  • You must be at least 21 years of age. This platform is only for those aged 21 and above.
  • You must not reside in any jurisdiction where online gaming is prohibited by law.
  • All information you provide must be true, accurate, and complete.
  • One person may open only one account. Opening multiple accounts is strictly prohibited.

2.2 Account Verification

1xshop may request documents for identity verification at any time. Failure to provide the requested documents may result in account suspension or closure. Withdrawals may be delayed until verification is complete.

2.3 Account Security

It is your responsibility to keep your account login details confidential. 1xshop will not be liable for any loss resulting from account access by a third party. If your password or login details are lost, notify our support team immediately.

3. Deposit and Withdrawal Policy

3.1 Deposits

The following rules apply to depositing funds into 1xshop:

  • Minimum deposit amount: ৳200 (per method).
  • Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
  • Once a deposit is complete, the account balance is generally updated instantly.
  • You must only use payment methods registered in your own name.

3.2 Withdrawals

The following rules apply to withdrawing winnings:

  • Minimum withdrawal amount: ৳800.
  • Standard processing time for withdrawals: 30 minutes to 3 hours.
  • Account verification must be completed before your first withdrawal.
  • Withdrawals are generally made through the same method used for the deposit.
  • Additional verification where applicable may increase processing time.
Meeting the specified wagering requirement before withdrawing bonus funds is mandatory. Bonus funds may be cancelled if the wagering requirement is not met.

4. Bonus and Promotion Terms

4.1 Welcome Bonus

New members receive a 120% bonus on their first deposit up to a maximum of ৳20,000. For example: a deposit of ৳1,000 gives a bonus of ৳1,200, making the total balance ৳2,200; a deposit of ৳34,000 gives the maximum bonus of ৳20,000, making the total balance ৳54,000.

  • Wagering requirement for the welcome bonus: 10 times (10x).
  • Each member is eligible to receive the welcome bonus only once.
  • The account must be fully verified to claim the welcome bonus.

4.2 General Bonus Rules

  • 1xshop reserves the right to modify, suspend, or cancel any bonus offer.
  • A bonus may only be usable on specified games or sections.
  • Bonus funds cannot be transferred to another account.
  • Using multiple bonus offers at the same time is prohibited unless specifically approved.
  • If bonus abuse or fraud is proven, the bonus and related winnings will be cancelled.

4.3 VIP Program

The 1xshop VIP program has four levels, with weekly cashback benefits at each level:

  • Bronze: up to 0.2% weekly cashback.
  • Silver: up to 0.4% weekly cashback.
  • Gold: up to 0.6% weekly cashback.
  • Platinum: up to 0.8% weekly cashback.

Members can advance to higher VIP levels through regular play. VIP benefits may change and 1xshop reserves the right to amend them with prior notice.

5. Gaming Rules and Prohibitions

5.1 Fair Play Policy

1xshop is committed to ensuring a safe and fair gaming environment. All games are operated using encrypted technology and follow fair play principles. Members must not do any of the following:

  • Hack gaming software or use any unauthorised technology to gain an unfair advantage.
  • Use bots or automated methods to play games.
  • Operate multiple accounts with the intent of exploiting any promotion.
  • Collude with other members to deceive the system.
  • Attempt to access another member's account without authorisation.

5.2 Consequences of Rule Violations

If any of the above prohibitions are breached, 1xshop reserves the right to immediately suspend or permanently close the member's account. In such cases, the balance may be forfeited and legal action may be taken.

6. Limitation of Liability

6.1 Service Availability

1xshop aims to provide uninterrupted service, but temporary disruptions may occur due to technical maintenance, server issues, or regulatory instructions. 1xshop will not be liable for any loss caused by such disruptions.

6.2 Third-Party Software

Games operated on the platform use software from third-party game providers. 1xshop's liability for losses caused by faults or disruptions in this software is limited. In no event will 1xshop's total liability to a member exceed the member's account balance.

6.3 Internet Connection

If a game is interrupted mid-round due to loss of internet connection, the outcome of that round will be determined according to the state recorded in the system. 1xshop's decision on this matter will be considered final.

7. Account Closure and Suspension

7.1 Closure by the Member

Any member may request closure of their account at any time. All applicable wagering requirements must be met before closure and any remaining balance can be withdrawn. Closure requests can be submitted via 24/7 live chat or by email to [email protected].

7.2 Suspension or Closure by 1xshop

1xshop may suspend or permanently close any account for the following reasons:

  • Violation of any provision of these terms.
  • Detection of fraud or suspicious activity on the account.
  • Suspicion of money laundering or terrorist financing.
  • Account information found to be false.
  • Due to instructions from authorities or legal obligations.

8. Privacy and Data Protection

1xshop is committed to protecting members' personal information. Detailed rules on the collection, use, and protection of members' personal data are set out on our Privacy Policy page. By using the platform, you also consent to our privacy policy.

  • All data is kept secure through SSL encryption technology.
  • Members' personal information is not sold to third parties.
  • Limited information may be shared where required to meet legal obligations.

9. Responsible Gaming

1xshop places the highest priority on responsible gaming. We believe that gaming is a form of entertainment, not a way to solve financial problems.

  • Set your own limits and stick to them.
  • Gaming addiction is a serious issue — visit our Responsible Gaming page for support.
  • Self-exclusion and limit-setting features are available to members.
  • Minors have no access to the platform — for ages 21 and above only.

10. Dispute Resolution

10.1 Complaints Process

If you have a dispute or complaint, first contact our support team via 24/7 live chat or by email at [email protected]. We take all complaints seriously and will try to resolve them as quickly as possible.

10.2 Final Decision

In any dispute over game outcomes or technical matters, 1xshop's server log records will be treated as the final evidence. Disputes may be resolved through independent review conducted in accordance with international online gaming standards.

11. Applicable Law and Jurisdiction

These terms will be governed by international online gaming laws and regulations. Members acknowledge that they are aware of the applicable laws in their own country and that it is entirely their own responsibility to comply with those laws. If any provision of these terms is found to be void or unenforceable, the remaining provisions will continue in effect.

12. Policy on Changes to Terms

1xshop reserves the right to change, amend, or update these terms at any time. Updated terms will take effect from the date they are published on the platform. Continued use of the platform after publication will be considered acceptance of the updated terms. You are therefore advised to visit this page regularly.

For significant changes, a notice may be sent to your registered email address. However, compliance with the published terms is mandatory even if a notice is not received.

13. Contact and Support

If you have any questions or feedback about these terms, please get in touch with us:

  • 24/7 Live Chat — connect directly from any page on the platform.
  • Email: [email protected]

Our support team is available in Bengali 24 hours a day, 7 days a week.